Cherished Moments Stationery
Terms and Conditions
Terms and Conditions
There are two options for consultation available.
Personal face to face consultations are available (local only). The added advantage of choosing this option is that time is completely focused on you to discuss your requirements. You will be able to take advantage of being able to physically see the finished product before you make the decision to go ahead with your order.
Telephone/online consultations. All correspondence will be made via email or if discussing via the Facebook page, private message. Samples are available via photograph. Contracts will be provided va email and will require an electronic signature by return to confirm an order has been placed.
A personal consultation, includes a 2 hour appointment to discuss your requirements and wedding stationery in detail and production of a sample once the design has been finalised. A second appointment for you to view the sample can be made if the final design had not been clarified before the initial visit. Further visits to discuss later stages of your stationery, i.e Order of Service, can also be arranged if required.
PLACING YOUR ORDER
If you are happy with the result of the consultation and would like to book your stationery, an estimate will be provided detailing a breakdown of costs along with a copy of the terms and conditions and declaration forms. The declarations will need to be completed and returned either by post or electronically via email.
For orders under £100, payment will be required in full to confirm your booking. A 50% non-refundable booking fee is required to secure your order and cover the cost of materials for orders £100 - £200 and for orders of £200 and above a 25% non-refundable booking fee will be required.
Once your order and booking fee has been received (cleared payment), you will be sent an order confirmation by post or email (your preference), including a receipt for your booking fee. We will also give you an estimated commencement and completion dates for each section of your order.
PAYMENT METHODS AND PLANS
Preferred payment methods accepted are bank transfer, cheque or cash. Card payments may be taken in person and require an internet connection.
Payment plans for the balance can be agreed by prior arrangement after the booking fee has been paid.
Clients are fully responsible for obtaining copyright permission relating to hymns, poems, readings and any other literature that may be affected.
The design of the stationery remains the intellectual propery of Cherished Moments Stationery, therefore may be used for advertising purposes and in displays of previous work undertaken.
Photographs provided by Cherished Moments Stationery are automatically copyrighted and may not be used for ANY purpose without prior agreement.
WRITTEN INSERT DETAILS
When arranging the wording for your stationery the inserts for invitations will already have been confirmed if you chose the personal consultation option. If you would like an extra visit to discuss order of service details, and to confirm guests names for place cards and table plans, this can be arranged for a small additional cost. If the online option was chosen the inserts will be sent to you for proofing via email.
Once the sample wordings have been sent to you I will let you know the date I need all proofing to be completed by.
It is your responsibility to ensure ALL samples have been thoroughly checked (including order of wording and spellings of names, dates, personal details) and any changes have been made correctly by the proofing due date. If am visiting you to complete this, a signed, dated declaration by you will be required. If this is completed via e-mail however, your declaration will be your confirmation e-mail, so please ensure you check details carefully.
By signing and dating the declaration, or sending your comfirmation e-mail, you are agreeing that the changes you have made are 100% correct. Changes made by telephone will not be accepted.
Cherished Moments Stationery cannot and will not be held responsible for any errors that have gone unnoticed after the declaration has been signed.
If you require any amendments after confirming the samples are correct and it has gone to print, an additional charge will be made to reflect printing costs and the time involved and added to your outstanding balance. You will be advised at the time what this cost will be.
You may cancel your order at any time before the initial commencement (as stated in your order confirmation letter/email. After this time payment must be made in full as work will have commenced on your order.
ORDER COMPLETION AND DELIVERY
An invoice for the remaining balance will be sent prior to delivery and the full outstanding balance will need to be settled before the order can be dispatched.
All orders sent by Cherished Moments Stationery will be sent by the Royal Mail Special Delivery Guaranteed service and will require a signature upon delivery. Cherished Moments Stationery cannot and will not be held responsible for goods lost in transit or for any damage that occurs as a result of poor service handling.
You are welcome to pay for extra insurance if you require packages sending to you.
Proof of posting will ALWAYS be obtained.
It is your responsibility to check the order once received and notify me of any damage that has occurred whilst in transit within 24hours of receipt to enable us to discuss the options available. You are welcome to collect your order directly from me, by appointment.
By placing an order you are agreeing to these terms and conditions.
All stationery is handmade and it is likely there will be very slight variations in each card. This is inevitable in handmade items and does not mean they are faulty.
DELIVERY BY HAND
Local orders will be delivered by hand and a delivery notice should be signed. Once the order has been received by the client and leaves the possession of Cherished Moments Stationery, the order becomes the sole responsibility of the client. Cherished Moments Stationery accepts no responsibility for damage caused once delivery has taken place.